Privacy

Confidentiality declaration
Distri-Bike takes the processing of personal data very seriously. We are committed to ensuring the best level of protection for your personal data in accordance with the Belgian law of 8 December 1992 and the applicable European regulations. In this section, you will find details relating to the collection of personal data and what we do with it.

Who processes your data?
The personal data collected is recorded and processed by Distri-Bike sa, Chemin de la guelenne 70, 7060 Soignies (hereinafter referred to as Distri-Bike).

What data is it?
This is the data that you share with Distri-Bike as part of a purchase (online or in store), when you call our after-sales service or if you submit a complaint. This also concerns personal data communicated when creating or activating your account. It may also be data that you provide to us when giving your opinion on our products and services. We collect and process data when you browse our website.

Distri-Bike also uses data collected from third parties, provided that you have given your consent to these third parties.

The mandatory or optional nature of the data is indicated to you during collection by an asterisk (*). Some data is collected automatically as a result of your actions on the site.

Examples of the data we collect:
name, first name, postal address, e-mail address, telephone number, gender, date of birth, order history, history of files linked to our after-sales service, request for reimbursement of the difference, products consulted and navigation data on our site…

For what purpose are your data processed?
Distri-Bike collects and processes your data for specific and legal purposes. The processing of your data is largely carried out within the framework of the sales contract concluded between you and Distri-Bike. Certain processing operations are then carried out to meet legitimate interests, on the basis of your consent or for legal obligations (such as, for example, our fiscal or accounting obligations).

Your data is processed for the following purposes:
- Manage your orders and provide you with the services you have requested, such as the delivery of your order to your home, the preparation of your order and its collection in one of our stores or at a collection point, ...
- Manage your requests made to our after-sales service, for example the repair of a product or the arrival of a Distri-Bike technician for a repair.
- To send you information:

Following an order or as part of the follow-up of a contract through information messages (order confirmation, information on the time of delivery, information on the expiry of your contract, etc.).
To collect your opinion on our services and on the products you have purchased.
To advise you and offer you products related to your purchases.
To offer you products and services that may be of interest to you.
To send you information following a visit to our website or to one of our stores.
To keep you up-to-date with news and to provide you with interesting product information.

You can of course object to the sending of commercial e-mails at any time. By modifying your preferences in your account by clicking on the unsubscribe link at the bottom of our emails. You can also send us your request, by e-mail to the e-mail address privacy@distri.bike, or to the postal address Chemin de la guelenne 70, 7060 Soignies.

- Personalize and improve our services and our communication. We use your data to get to know your expectations better and target certain messages that we send to you so that they are as relevant as possible. So we can, for example, use your browsing or purchase history to offer you products that may be of interest to you. In the event that you contact us on 067 84 23 86, the conversation may be recorded for training purposes. The goal is to teach our employees how to best answer our customers' questions.
- The creation and management of your account. This data will be used to facilitate navigation on our websites and your online orders by first completing your personal data in the order form.
- Fight against fraud. In the event of payment by installment upon purchase, a copy of the face of the identity card is requested to prevent abuse and fraud. This copy is sent securely to our accounts. When buying online, a fraud check can also be done.
- Carrying out studies. We may use your data by making it anonymous to generate statistics and reports regarding the use of our services and the sale of our products.

How long is my data kept?
We keep your data throughout our commercial relationship. The period during which your data is kept may vary depending on your last contact with Distri-Bike.

Is my data shared with third parties?
Distri-Bike may share your personal data with third parties in order to subcontract services:
- Partners who provide services on our behalf and under our explicit request. For example, a delivery service to deliver or ship orders, a repair shop to repair a defective product, etc.
- For our marketing campaigns, we use external service providers and communicate your personal data to them, in particular for sending e-mails and addressed letters, for carrying out analyzes that help us better understand our customers and their behavior (example: Google, Facebook) or to send you personalized advertisements via external platforms (example: Google, Facebook, Instagram).
- Suppliers of products that we market as part of a product recall or important communication regarding this product.

We ensure that these third parties manage your personal data securely. Note that if your data is transferred outside the EU, the transfer is governed by a contract which gives guarantees at least as strict as the European regulations in this area.

What are my rights with regard to my personal data?
As a consumer, you have the right to consult your personal data at any time. You have the right to modify or delete inaccurate or obsolete data and the right to object to the processing of your personal data. You can also exercise your right to be forgotten or to portability of your data. To do so, send us your request to the e-mail address privacy@distri.bike, or to the postal address Chemin de la guelenne 70, 7060 Soignies.

You can object to the sending of commercial emails at any time. By changing your preferences in your account or by clicking on the unsubscribe link at the bottom of our emails. You can also send us your request, by e-mail to the e-mail address
privacy@distri.bike, or at the postal address Chemin de la guelenne 70, 7060 Soignies.

If you have a complaint regarding the exercise of your rights, please contact us via the above e-mail address, via the DPO e-mail address or via our customer service. You can also contact the Data Protection Authority via the site www.autoriteprotectiondonnees.be. They can be contacted by e-mail at contact@apd-gba.be or by phone at 02/274 48 78.

And in terms of security? What does Distri-Bike do?
Distri-Bike undertakes to take technical and organizational measures to protect the information and personal data collected. The goal is to protect your data against destruction, loss or unintentional or unauthorized modification. These measures involve, among other things, the use of a firewall and the limitation of access to personal data to employees of Distri-Bike to the extent necessary for the performance of their duties.

Who can I contact in case of questions or comments?
To receive a free copy of this privacy statement or if you have any questions regarding the processing of your personal data, you can contact Distri-Bike by e-mail at privacy@distri.bike, or at the address below. below.

Distri-Bike SA
Guelenne Way 70
7060 Soignies

Can this Privacy Statement be changed?
This Privacy Statement was drafted on 27/10/2020 and can be changed at any time. You will not be notified of changes first, but you will always find the latest publication date on this page.